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Terms & Conditions
Nutritionist & Natural Therapist Lucy Edwards

By paying for your appointment, you confirm that you have read, understood and agree to these terms and conditions. If payment is arranged for later, please confirm your agreement before your consultation.

Client Agreement

  • Please provide accurate health information, including medical conditions, medications and supplements, and let Lucy know if anything changes.

  • Your personal information and consultation discussions are confidential, except where disclosure is authorised by you or permitted or required by law, including to help prevent a serious threat to someone’s health or safety.

  • Nutrition and natural therapy advice does not replace care from your GP or specialist. Do not change prescribed medication without advice from your prescriber.

  • You may decline any recommendation or stop your nutrition or wellness plan at any time.

  • Results vary and cannot be guaranteed. Lucy will provide personalised advice based on the information you share. Your participation and honest feedback help guide this process.

  • If you experience an unexpected reaction to a recommended supplement or change, stop that recommendation and contact Lucy promptly. Seek medical attention if needed, or urgent help for serious symptoms.

  • Abusive, threatening, intimidating or sexually inappropriate behaviour may result in the consultation ending immediately. A refund will not normally be provided for that appointment, subject to your legal rights.

  • For clients under 18, a parent or guardian must agree to the booking and payment terms. The young person’s consent and privacy rights will also be respected.

Payment & Cancellations

  • Payment is required before your appointment unless otherwise agreed. Any payment plan must be agreed in writing.

  • Please give at least 2 hours’ notice if you need to cancel or reschedule.

  • Please do not attend in person if you have flu-like symptoms, COVID symptoms, vomiting or diarrhoea. Contact Lucy as soon as possible to discuss rescheduling or switching online.

  • Missed appointments are not refundable, but you may arrange to reschedule. Late cancellations may require payment for a replacement appointment; any charge will be explained before you rebook.

  • If Lucy needs to cancel, you may choose a new appointment or a refund for the cancelled session.

  • Package appointments must be used within the stated package timeframe. An extension of up to two weeks may be agreed, subject to availability.

Online Consultations

  • Please join from a private, quiet space with a reliable internet connection.

  • If measurements such as blood pressure or weight are relevant to your care, we will agree how you can obtain and share them. Lucy cannot take or independently verify these measurements online.

  • Check with your GP before beginning a programme if you have a medical condition, take medication or have concerns about its suitability.

  • If technical problems prevent us from completing your consultation, the remaining consultation time will be rescheduled at no extra cost.

Your Rights

These terms do not limit your rights under New Zealand consumer law or the Code of Health and Disability Services Consumers’ Rights.

If you have questions or concerns, please contact info@lucynutrition.co.nz.

I’ve clarified the confidentiality exceptions and preserved clients’ legal refund rights, consistent with NZ privacy guidance and the Consumer Guarantees Act.

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